Privacy Policy

Last updated: September 2026

1. Introduction

PROTEBRAS ALIMENTOS S.A. ("PROTEBRAS", "we", "us") is committed to protecting the privacy of visitors and users of our website. This Privacy Policy explains how we collect, use, store and protect information gathered through our website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name and country when you submit a quotation request or contact form.
• Business Information: Product preferences, destination country, port information, buyer type and other commercial details provided in forms.
• Technical Information: IP address, browser type, operating system, pages visited and time spent on our website through cookies and analytics.

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your quotation requests and business inquiries
• To provide commercial and technical information about our products
• To communicate regarding orders, shipments and commercial matters
• To improve our website, products and services
• To comply with legal and regulatory obligations
• To maintain records of business communications and transactions

4. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to respond to your inquiries and fulfill commercial obligations.
• Legitimate Interest: Processing for business development, website improvement and marketing purposes related to our products.
• Consent: Where you have provided explicit consent for specific processing activities.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Information Sharing

We may share your information with:

• Service Providers: Trusted third parties who assist in our operations, including website hosting, email services, analytics providers and logistics partners.
• Regulatory Authorities: Where required by law, regulation or legal process.
• Business Partners: Production partners, logistics providers and inspection bodies as necessary to fulfill commercial obligations.

We do not sell, rent or trade personal information to third parties for their marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Business inquiry records are typically retained for a period of five (5) years from the date of last contact, unless an ongoing business relationship exists.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Support marketing and advertising activities

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

8. Analytics

We may use web analytics services such as Google Analytics to collect information about website usage. These services use cookies and similar technologies to collect information about your use of the website, including your IP address, which may be transmitted to and stored by the analytics provider. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), access controls and regular security reviews. However, no method of electronic transmission or storage is completely secure.

10. International Data Transfers

As an international business, your personal information may be transferred to and processed in countries other than your country of residence, including Brazil. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at info@protebras.com.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our website is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

15. Contact

For questions or concerns regarding this Privacy Policy or our data practices, please contact: